The Flawless Fulfilment Framework⢠teaches you to deliver your promise in a professional way with consistent quality. This is critical for the customer experience and for the optimal experience of your promise.
Fulfilment = Perform your Promise = Give it to them!
If you drop the ball when delivering, you will most likely lose the customer (perhaps forever)
If you impress them, the percieved value of your promise will increase.
This results in your customer will promote you.
To obtain Flawless Fulfilment, you need to
- Manage the customer expectations
- Present the path to benefit from your promise
- Perform beyond the customer expectations (deliver 110%)
- Present yourself as a Professional
- Assist the customer in obtaining the benefits
To do this, you MUST follow a framework (and use automation)
In the Flawless Fulfilment Framework⢠you will learn:
- What flawless looks like, and why it is important**
- The Flawless Fulfilment Formula
- Options for flawless delivery
- Systemization of delivery
- Project Management for delivering Services, including
- Expectation Management
- Planning and reporting
- Setting up milestones and key activities
- How to keep the customers in the loop
Above content is fully included in Pro and Champ memberships. ** selected parts included in KickStart
Standalone modules
Flawless Fulfillment Framework is a comprehensive training. The following modules are related to performing your promise and the Flawless Fulfillment Frameworkâ˘, but are smaller trainings. All these are included in Pro and Champion memberships and can be purchased separately by KickStart members (but a Pro membership is probably a better investment).
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